Privacy & Cookies Policy
At Carita, we are committed to maintaining strong and meaningful privacy protections for our customers.
Our privacy policy is designed to inform you about the information we collect, how we use it and your options about certain uses of information. This privacy policy sets out how Carita Express Limited (“Carita”) collects and processes information about you. We gather your information when you visit our website, access our social media, or when you take part in our other events where this policy is posted. By participating in these, you consent to your information being collected, processed/or and shared in accordance with this policy.
What information we collect, and why.
We collect and use Information when you interact with us, when you use our products and services and when you visit our website. This information is used to:
- Deliver and provide products or services
- Establish and maintain customer accounts
- Contact you about our products and services and direct offers or promotions to you
- Monitor website statistics
Information may also be aggregated or anonymised by us for business and marketing purposes. Carita may use your information for direct marketing purposes, including providing updates, newsletters, events or other communications that we think may interest you.
The “information” that you provide may include your name, email address, telephone number, delivery address, billing address and password. You may actively give us information about yourself when you purchase products from our online shop, respond to a customer survey, enter a competition or email us.
When you visit our website, we may also automatically collect information through the use of various technologies, including through “cookies”.
Cookies
A cookie is a small data file stored by your web browser on your computer. It allows us to recognise your computer by associating the identification numbers in the cookie with other customer information you have provided to us. That customer information is stored on our secured database. We use cookies to keep track of what you have in your basket and to remember you when you return to our site. They can also tell us from which website you came to us.
Cookies help us provide you with a better experience, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
Cookies are also used in the functioning of the online store section of our site, by keeping track of information you enter into the site (products chosen, delivery address etc) so that it can be passed onto us to generate your order.
By using our website, you agree that we can place these types of cookies on your device. You can choose to accept or decline cookies (most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer). This may however detract from your website experience.
What will my information be used for?
We may use your personal Information for any or all of the following purposes:
- To provide customer service and to notify you of any material security and/or data breach alerts, and technical notices
- To let you know about offers, promotions and upcoming events – this may be via email, telephone, text message and/or push notifications
- To personalise and localise your experience
- To meet our legal obligations to our customers and other stakeholders
- To help us understand and improve our website
What choices do I have?
You have a choice to remove your personal Information by accessing your account and deleting your Information even though it might be needed to make a purchase or to take advantage of offers including referral perks and others.
You have full control over how we communicate with you and can change your preferences at any time. In addition, we’ve also made it easy to select the marketing you receive by accessing your marketing preferences with a link at the bottom of our newsletter email.
How can I access and control my personal information?
We respect your right to access, correct, request deletion or request restriction of our usage of your personal Information as required by applicable UK law. We also take steps to ensure that the personal information we collect is accurate and up to date.
Please contact us if you believe that any of your personal Information changes or is inaccurate.
How will you share my personal information?
We may share your information with our affiliates. We may also share your Information with third parties when it is necessary to involve a third party service provider to facilitate or offer our services such as delivering your orders or servicing your equipment.
We will never share your personal information with a third party that is not directly related to us communicating with you or delivering on our obligations to you.
How long will you hold my personal information?
We will not hold your personal Information longer than necessary to fulfil our obligations and commitment to you as a customer. Personal information processed for any purpose will not be kept for longer than is necessary for that purpose as set out in the GDPR or other relevant Data Protection Legislation.
After it is no longer necessary for us to retain your personal Information, we will dispose of it in a secure manner according to our data retention and deletion policies.
Need to talk it through?
Please telephone us on +44 (0)7444 911428 or email info@carita.coffee